FAQ |Chengdu Heltec Zog Technology Co., Ltd.

FAQ

NYEEM NTXIV

Hais txog tuam txhab

Koj lub npe BMS yog dab tsi?

Heltec BMS.Peb tshwj xeeb hauv Kev Tswj Hluav Taws Xob rau ntau xyoo.

Koj lub tuam txhab nyob qhov twg?

Heltec Zog nyob hauv Chengdu, Sichuan, Suav.Txais tos tuaj xyuas peb lub tuam txhab!

Hais txog Khoom

Puas muaj warranty ntawm koj cov khoom?

Yog lawm.Lub warranty yog qhov zoo rau ib xyoos tom qab hnub ntawm kev yuav khoom.

Koj puas muaj daim ntawv pov thawj?

Yog lawm.Feem ntau ntawm peb cov khoom muaj CE / FCC / WEEE.

Passive balancing yog dab tsi?

Passive sib npaug feem ntau tso tawm cov roj teeb uas muaj hluav taws xob ntau dua los ntawm kev tiv thaiv tawm, thiab tso tawm lub zog hauv daim ntawv ntawm tshav kub kom tau txais ntau lub sijhawm them rau lwm cov roj teeb.

Koj puas muaj BMS nrog active balancer?

Yog lawm.Peb muaj qhov noBMStxhawb mobile App tswj thiab nrog active balancer built-in.Koj tuaj yeem kho cov ntaub ntawv los ntawm mobile App hauv lub sijhawm.

Koj BMS puas tuaj yeem sib txuas lus nrog inverter?

Yog lawm.Peb tuaj yeem koom ua ke cov txheej txheem rau koj yog tias koj tuaj yeem faib cov txheej txheem.

Qhov zoo ntawm Relay BMS yog dab tsi?

Relay tswj qhov tso tawm thiab them tam sim no.Nws txhawb 500A cov zis tam sim no tsis tu ncua.Nws tsis yog yooj yim los ua kom sov thiab puas.Yog tias puas lawm, lub ntsiab tswj yuav tsis cuam tshuam.Koj tsuas yog yuav tsum tau hloov lub relay kom txo cov nqi kho.

Hais txog Shipping

Koj cov nqe lus shipping yog dab tsi?

Feem ntau peb xaiv FedEx, DHL thiab UPS nthuav qhia kom xa khoom los ntawm Tuam Tshoj xav txog DAP.Hauv qee qhov tshwj xeeb, peb tuaj yeem ua DDP yog tias qhov hnyav ua tau raws li qhov xav tau ntawm lub tuam txhab logistic.

Koj puas muaj warehouses hauv US/EU?

Yog lawm.Peb tuaj yeem xa cov khoom los ntawm peb lub tsev rau khoom hauv tebchaws Poland mus rau EU lub teb chaws / US warehouse rau US / Brazil warehouse rau Brazil / Russia warehouse rau Russia.

Nws yuav siv sij hawm ntev npaum li cas rau nkoj mus rau kuv qhov chaw nyob tom qab them nyiaj?

Yog tias nkoj los ntawm Tuam Tshoj, peb yuav npaj cov khoom xa tuaj hauv 2-3 hnub ua haujlwm thaum tau txais cov nyiaj them poob haujlwm.Feem ntau nws yuav siv li 5-7 hnub ua haujlwm kom tau txais tom qab xa khoom.

Hais txog Orders

Puas muaj MOQ thov rau kev kho?

Yog lawm.MOQ yog 500pcs ib sku thiab qhov loj ntawm bms yuav hloov.

Koj puas muab cov qauv?

Yog lawm.Tab sis thov nkag siab tias peb tsis muab cov qauv dawb.

Kuv puas tuaj yeem tau txais luv nqi?

Yog lawm.Peb tuaj yeem muab luv nqi rau kev yuav khoom hauv ntau.

Xav ua haujlwm nrog peb?

Tiv tauj peb